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Customer Care

Rebel Road is an owner run company thus ensuring that our operational values remain focused and in line with our core values of quality and integrity. We have both local and international suppliers and manufacturers that were chosen for their passion, creativity and professionalism to ensure that our customers are 100% satisfied with the products and service we provide.Our mission is to provide quality products at the most attractive prices. We believe that ordering quality products should be easy and convenient for our customers.
Our website’s order policy, quick order turnaround time and low express shipping costs makes it easy for you to get what you want when you want it.
Our reputation for excellent product quality and customer service has gained us a large repeat customer base.
 
Ordering from REBEL ROAD provides you with:
  • Manufacturer Guarantee on All Items
  • Secured Payments online via PAYFAST, SNAPSCAN or BANK DEPOSIT.
  • Various Delivery Options with online tracking.
  • All items inspected by Quality Control Department prior to shipment.
  • Risk Free Transactions on our website.
 
Courier Delivery to your door.
Please take note that Couriers deliver during OFFICE HOURS, so if choose your home address there should always be someone to receive the parcel. ALTERNATIVELY have it delivered at your work address. Please provide the COMPANY/BUSINESS  Name together with the full address(Building Name where applicable) .
 
Post Office  / Post Net  / Counter Deliveries
You can use your postal address or service counter as a delivery point so that you can collect your package in your own time. This will alleviate possible delays from your side and ensure you receive your parcel when you want it. Delivery time is approx. 5- 9 working days and a tracking reference is supplied. 
 
Order Tracking
You will be provided with tracking codes when your order is dispatched. Please contact us if you require tracking assistance.
 
Returns Policy
  
If you would like to return an item, please contact us stating the reason and we will assist you re shipping and your refund.
Please note that faulty goods must be returned within 7 days of you receiving the order and also that all products must be in their original packaging.
We give a store credit for the returned merchandise or a refund to the account that the original payment was made from.
A Return shipping cost fee will be applied to a return if the product is not defective.
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