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Frequently Asked Questions

         HOW TO ORDER

You can shop as a GUEST or  CREATE a ACCOUNT where you register with us and can easily login for future purchases without having to fill in all your details again. You can login with a secure password you create. Navigate through our website using the Main Menu at the top of the Home page, the Collection Buttons, Shop By Button, and Filter Button or the Footer Menu at the bottom of the Home page.
1.Browse our products and the details regarding that product with the quickview option or click on the product name to see all its info.
2.Click on the "Add to cart" button of the product you want to buy.Once finished choosing all the items you want, click on the " Cart " or click the "CHECKOUT
3.Click on the "Proceed to Checkout" button.
4.Complete the Personal, Delivery, Billing and Shipping sections as required on this page. 
5.IMPORTANT: If you have a Discount CODE, make sure you insert it in the DISCOUNT section and click the APPLY button to get the discount.

IS OUR SITE SECURE & SAFE?

 YES. You will see our site is http(s). The safest type of site on the web.,
SSL Compliant and supported by top E Commerce platform Shopify and PAYFAST provides our secure inhouse payment gateway and none of your card or bank details are ever seen or stored with us.

HOW TO PAY

We have the following payment options:
        a)  PAYFAST : you will be Re-directed to the Secure PAYFAST                                site.Choose to pay with your Credit Card , Debit Card or EFT.
        b) SNAPSCAN :  South Africas Choice to pay
        c) BANK DEPOSIT : Deposit payment at a FNB Branch or ATM into our account.
        d) EFT : Transfer payment from your Internet or Cellphone  Banking to Us.
 

WHEN IS MY ORDER PROCESSED?

All Orders are packed and shipped within 24 hours of payment received. Except weekend orders are shipped on the Monday.You will always receive an email informing you that your order has been fulfilled & shipped together with a tracking number.

     CAN I COLLECT MY ORDER?

Collections from our dispatch warehouse in Somerset West office are permitted. Please contact us before you place this order

 

WHEN WILL I RECEIVE MY ORDER?

 Orders are fulfilled  and shipped in 24 hours after payment.
1. Our Couriers will deliver to Cities & Major Towns in 2 -3 work days, outlying towns can take 3 - 4 work days.
2. Post Office normally takes 7 - 12 work days.
3. Postnet takes 2 - 4 work days
 

DO YOU PROVIDE PARCEL TRACKING?

             YES.We will email you once your parcel has been sent together with a your                          Parcel tracking number which you can track on our site under " Parcel Tracking"

 

     WHAT IF I WANT TO RETURN A ITEM?

 
If you would like to return an item please send us an email hello@rebelroad.co.za stating the reason why you wish to return the product.Our products are warranted to be delivered without fault. Should a item be delivered broken or damaged during delivery we will replace it for you at no cost.Should you not like the item you bought we will exchange or refund you. There is a handling fee of R25 plus the return courier fee that you must pay for.
 
  1. Goods must be returned within 7 days from the date you received your order and must be in the original packaging and condition.
  2. If we suspect that the goods have been used or any of the above conditions are not met, regrettably we reserve the right to return the goods without notice.
  3. Re-shipping costs will be the responsibility of the customer should the above clause be proved so.
  4. Wrap your return in the same packaging in which you received it and enclose the packing slip.
  5. A full refund will be made within 48 hours of the return of the purchase provided that the goods are returned to us in their original condition.
  6. The refund will exclude costs incurred for postage & packaging.
  7. Refunds are made via bank transfer to the designated customer’s South African bank account or for a store credit where/if applicable.
  8. All Packages sent to you via our courier company that were unclaimed by YOU as per your shipping details will be subject to reshipping charges as defined on our delivery page and as per our delivery/shipping terms and conditions.
 

If I have any problems, who should I get in contact with?

Should you have any queries relating to anything regarding our products or Rebel Road please send us a mail  hello@rebelroad.co.za
 We will attend to your query as a priority..
 

     

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