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Return Policy

Returns of Non-Faulty Items

1.1 Our return policy lasts 7 days. If 7 days have gone by since your purchase was delivered, we can’t offer you a refund or exchange.To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be returned in the original packaging.

1.2 A payment handling fee of 5% can be charged and deducted from your refundable amount.

1.3 Delivery/shipping costs are not refundable.

1.4 Any Delivery charges incurred by Rebel Road for FREE Delivery on orders of R450 and more will be deducted from your refund, should your original order amount fall below the R450 after you return any product that is not faulty.

1.5 You will be responsible for arranging and paying the cost to return items with no defect but do not want the item for whatever reason.

1.6 If you are returning an item you should consider using a trackable delivery/shipping service or courier as we will only refund you upon confirmation of receiving the item back at our premises.

1.7 Several types of goods are exempt from being returned.

a) Sale Items :Items bought in the Sale Section or where the price was discounted.

b).Personalised products : Any item that was personalised, modified or engraved at your request.

c) Customised Items. Any item that was changed in any manner at your request. This include items that was made smaller , larger or modified for you. d) Gift Cards/Vouchers. e) Discount Vouchers.

Refunds

2.1 We reserve the right, for purpose of suspected fraud, to refuse to accept or process payment on any order, and/or to cancel any sale concluded between you and Rebel Road, in whole or in part, if the Product is not available for any reason. We will notify you if this is the case and return any payment that you have made, and accept no liability which may arise as a result of such refusal to process any order/sale.

2.2 We will refund any money received from you using the same method originally used by you to pay for the Product, unless fraud is suspected or otherwise agreed between you and Rebel Road.

Return of Faulty Products

We warrant that should a product be delivered faulty or we will replace it for you at no cost on the following condition:

 

3.1 Inform us via email within 3 days of receiving the faulty product and agree to keep the Product in its current condition.

3.2 In order to provide you with any remedies for a faulty Product, we may need your assistance and prompt provision of certain information regarding the Product, including:

a) you specifying with reasonable detail the way in which it is alleged that the Product is damaged or defective; and

b) you providing us with the delivery note number and such other information as we reasonably require.

c) Pack and return the product to us through our appointed courier service and refund you for any return courier cost where applicable.

 

Vouchers

4.1 You may use a Gift Voucher as payment for any products on the Site.

4.2 You may purchase Gift Vouchers for use on the Site by yourself or as a gift for another person. These Gift Vouchers will be sent to you via email.

4.3 To redeem Gift Vouchers in your Account or check an existing credit, please visit "My User Account" on the Site.

4.4 We may email Gift Vouchers to you. Subject to clause 12.2, we accept no liability for errors in the email address of the Gift Voucher recipient.

4.5 If you have a Gift Voucher, that Gift Voucher can be used by someone other than you and you can assign your rights to use that Gift Voucher.

4.6 In the event of fraud, an attempt at deception or in the event of the suspicion of other illegal activities in connection with the redemption of that voucher on the Site, we are entitled to close your Account and/or require a different means of payments.

4.7 We assume no liability for the loss, theft or illegibility of Gift Vouchers.

4.8 Gift Vouchers cannot be used to purchase other Gift Vouchers.

4.9 Gift vouchers are not refundable for cash once purchased.

4.10 Gift vouchers may only be purchased through cheque or credit card.

4.11 The credit of a Gift Voucher does not accrue interest nor does it have a cash value.

4.12 If the credit of a Gift Voucher is insufficient for the Order you wish to make, you may make up the difference through other payment methods.

Acceptance

5.1 Upon placing a order on our website you will accept the terms and conditions and our return policy and will be bound by it.

 Should you be unsure on any of the points above ot have a question, please contact us.

 

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